BATM-ACTE Educational Forum - 01 February 2018
Traveller centricity - how to put the traveller at the heart of your travel program.

Is simplification the answer to having a traveller centric travel programme and policy in place?

Dealing with Disruptiveness in Business Travel Programs Measuring Traveller Satisfaction - When, How and Why?

Take part in engaging presentations, round tables and panel discussions!

When?     Thursday 01 February 2018
                  Starts at 09h30
                  Ends at 16h30

Where?    Crowne Plaza Brussels Airport
                  Da Vincilaan 4
                  1831 Diegem

Agenda:

09:30 - Registration & Networking

10:00 - Opening & Welcome

10:15 - Keynote Presentation - The EU General Data Protection Regulation (GDPR)

10:35 - Case Study Presentation on Traveller Centricity

10:50 - Session 1a: Round Table Discussions on Simplification in Business Travel - Jointly discuss what simplification means and what is needed to simplify your programme.

11:40 - Session 1b: Is simplification the answer to having a traveller centric travel programme and policy in place?
This session will take form of a panel discussion focused on travel policy and simplification (from booking to expensing). Topics to be explored include:
  • How to introduce traveller centricity in your travel policy?
  • How to achieve a lean but ‘mean’ and successful travel programme?
  • Can traveller centricity help getting a higher compliance?
12:30 - Networking Lunch

14:00 - Session 2 - Dealing with Disruptiveness in Business Travel Programs - What is disruptive travel? How can new technologies and tools (AI and chat bots), booking methods and content affect the traveller? How and at what cost can we incorporate disruptive innovations into our travel program, policy and processes? How innovative can we actually be; how feasible is it to use and implement these new technologies and tools?!

15:00 - Session 3 – Can traveller satisfaction be measured and what are the success factors for increased traveller satisfaction? The aim of the session is to explore traveller satisfaction and the HR effect of traveller centricity. How do buyers and suppliers measure traveller satisfaction? Is there any technology available?

16:00 - Wrap-Up, Key Takeaways and Learnings

16:10 - Thank You & Closing

16:15 - Networking & Drinks Reception



Downloads :
  • Carlson Wagonlit Travel
  • Brussels Airlines
  • AirPlus International
  • Amadeus
  • AFTM
  • CREATETALENT
  • ACTE
  • Thalys International
  • BCD Travel
BBT on line
Amadeus 2