Consumer Rights - Myth or Reality?
The renewed interest in the Consumer Right EC regulation is a result of the volcanic ash cloud earlier this year. 

During the previous BATM Forum, we briefly touch-based on the content of the EC 261 and we felt the need to explore further the applicability of the regulation, together with its feasibility and how the regulation is interpreted from airline to consumer. 

The workshops will allow our members to get a clear overview of their consumer rights, to obtain a tool-kit which has been designed to assist them in the claiming process but also to have the third parties' views and their interpretation and understanding of such claims.

To make it interesting we have invited a few of the key players in this area.


• Mr Frank Laurent from the European Commission - Directorate-General for Mobility and Transport who will explain the regulation EC 261/2004
• Mr Tjitze Noorderhaven from EUClaim who will present the available tools.


Best Western County House Hotel
Heldensquare 2-4, Square des Héros
1180 Brussels
Tel:   +32 2 375 44 20 
Fax:  +32 2 375 31 22

Registration starts at 12h00


  • HUSA Hotels
  • Amadeus
  • Carlson Wagonlit Travel
  • AirPlus International
  • BCD Travel
  • Brussels Airlines
  • ACTE
  • AFTM
  • CREATETALENT
  • Thalys International
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